You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States, and internationally to Canada, Australia, Italy, Spain, France, Monaco, Belgium, Denmark, Netherlands, and Germany. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Health & Nutrition items in stock will typically ship out in 2-4 business days within the US, and 4-9 business days internationally.

All of our cosmetics, skincare, and beauty accessories are made on-demand. The products are formulated and packaged within a few days of your order. Allow up to a week for orders to be dispatched with the shipping carrier you selected at checkout. Shipping times differ between each of the shipping methods shown at checkout checkout and the country where the products are being shipped to. You can expect orders in Canada to take up to 10 days to arrive, up to 7 days for the United States, and up to three weeks for international orders. A tracking number will always be provided for orders, and we recommend referring to your delivery confirmation email to track your order and estimated delivery date. 

Shipping Charges:

1. Free shipping when you spend $500+ within the US
   
2. Competitive, flat rate charges internationally

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@gelhi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@gelhi.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.